Privacy Policy

Last updated: 31 August 2020

This policy is applicable to all visitors on our website (“you” and “your”) and in using our website, you are deemed to have read and agreed to the terms stated within this policy. This policy is intended to clearly describe how San Wise SA (Pty) Ltd collects, uses, stores and discloses the information you provide us with when visiting our website. If you do not consent to the terms of this policy, you must immediately stop accessing and/or using this website. 

San Wise SA (Pty) Ltd (“us”, “we”, or “our”) operates https://sanwisesa.co.za, hereafter referred to as the “Site” or “website”.

We understand and appreciate that your privacy is important to you, therefore we take the protection of your personal information seriously. Please read through this policy thoroughly to understand how your personal information is collected, processed and stored by our website. You must read through and accept the terms stipulated below to continue using our website and various services available on our website. 

By continuing to use our website, its services and features, you are considered to have read and agreed to the terms stated here within this privacy policy. 

2.1 Collection of personal information

While using our website, we may ask you to provide us with certain personal information. The requirement of this information is voluntary and not mandatory, however we may not be able to fulfill certain services or functions without this information.  You will be asked to provide us with your personal information when submitting a query via our contact form. In this regard, we may collect a variety of your information which includes but is not limited to your: 

  1. Full name
  2. Email address
  3. Phone number
  4. Geographic location
  5. IP address

2.2 Usage/processing of personal information

We will use the personal information you provide us with solely for the reasons stipulated below: 

  1. To contact you in response to customer queries submitted via our contact form. See the note below for more information. 
  2. To improve/enhance our products and services we offer.
  3. To enhance your experience on our website by monitoring statistical non-personal browsing behavior, inter alia, and transactions with us via our Site.
Note: The following is applicable to all users who make use of our contact form functionality: 
By filling in any contact form on our website with your personal information, you consent to and authorize the processing and sharing with us of your personal information so that we may use the provided information to reply to requests for information, quotations or any other form of request pertaining to the products or services we offer.
 

 

2.3 Usage of Third-party services

In order for us to fulfill our services, San Wise SA (Pty) Ltd will employ the use of third party service providers to perform certain functions on our behalf. We may disclose your personal information to such third parties only under the circumstances set out below:

  1. To employees at San Wise SA/ third party service providers who will assist us in our interaction with you through our website, email, telephone or any other means for processing orders and the delivery of goods or services. This will ensure that the relevant parties have the required information necessary to facilitate communication with you in regards to queries submitted on our website.
2.4 Storage of your personal information

We treat the personal information that you consent to provide us with as strictly confidential. Therefore it our duty to inform you on how the information you provide us with is stored.  Your personal information will be stored under the following circumstances
 
  1. Details and personal information you provide us with via our contact form will be temporarily stored and processed as discussed in Section 2.2.
 With the regards to the personal information we store, we will:
 
  1. Handle your information with the utmost of care and treat it as strictly confidential.
  2. Make you aware of any unauthorized use or unlawful disclosure and processing of your information.
  3. Ensure that the necessary organisation and technical measures are in place to protect and secure your personal information against accidental loss, alteration, unauthorized or unlawful processing, theft, destruction or damage and unwarranted disclosure or access. 
  4. Provide you with the option to view, update or remove any of your stored personal information. Please refer to Section 9 – “Your Rights”  for more information regarding your rights over the personal information you provide to us

3.1 Log Data

Like many site operators, we collect information that your browser sends whenever you visit our website (“Log Data”). 

This Log Data may include, but not limited to information such as:

  1. Your computer’s Internet Protocol (“IP”) address,
  2. Your browser type,
  3. Your browser version,
  4. The pages of our website that you visit,
  5. The time and date of your visit,
  6. The time spent on those pages and
  7. Other statistics related to your interaction with our website. 
3.2 Cookies
 

Our website uses cookies to provide you with an optimal experience when using services and features on our website. Cookies” are text files with small amounts of data, which may include an anonymous unique identifier used by a website. These text files are transferred by a web server to a website visitor’s computer hard drive. 

The cookie may collect information on your browsing activity such as date and time of browsing, pages you have visited, viewed links, as well as browsing history and preferences. In addition, cookies also allow a website to recognize repeat users, facilitate a visitors on-going access to the website and allow the website to track a visitor’s usage behavior as well as collect and generate aggregate data which permits  the website operator to improve website content and functionality (improved experience).  

In addition our site may use cookies for the following reasons:

  • Differentiate users from each other on our website
  • Remember a visitor’s last session when and if they return to our website
  • Estimate the usage patterns and audience size of website visitors
  • Improve the speed of searches on our website
  • Collect and store information on your preferences on our website to customize the content and website according to the individual preferences of visitors (if applicable).

You may delete all installed cookies on you computer and prevent new cookies from being saved on your computer by configuring your browser software. Please utilize the help features of your website browser to better understand how to toggle activation and deactivation of this feature on your browser software. For more information on how to disable cookies on your browser, you may read the following info posted by Google here.

Please note that if you do not accept cookies, you may not be able to use some portions of our Site or may experience sub-optimal performance. If you choose to “Accept” cookies on our website, you thereby provide consent to the use of all cookies  on our website and any personal information collected by that cookie. 

3.3. Third-party cookies

We make use of third party services which use third-party cookies to serve ads and other content based on a users past visit to our website. 

Our Site uses cookies from the following third-parties:

  • Google Maps – We use Google Maps for the display of maps relating to our geographic location. For more information on the cookies used by Google Maps, please click here. You can review Google’s privacy policy for more information.
  • Facebook – Our site has social media links to Facebook. We may also use Facebook for the display of recent social posts and/or social share buttons. Should you use a link to our Facebook web page, then the following cookies may be placed on your browser. You may also refer to the Facebook cookie policy here
  • Instagram – Our site has social media links to Instagram. We may also use Instagram for the display of recent social posts and/or social share buttons. Should you use a link to our Instagram web page, then cookies may be placed on your browser. You may also refer to the Instagram cookie policy here

 

 

We do not offer newsletter services or functionalities on our website.

Our website contains links which link to other websites (external websites) that may have content of relevance or interest. It is our duty to inform you that should you use these links, in which case you will leave our website, then we do not have any control over the content or privacy policies (if any) on those website. 

San Wise SA can therefore not be held responsible for the protection of personal information that you may choose to disclose when visiting such websites as such sites are NOT governed by this privacy policy.  

It is therefore strongly advised that you read the applicable privacy policy on all linked sites and third parties you choose to access through our Site before supplying personal information on such websites. An example would be a link to an external website that describes further information about a service which we offer. Should that external website request personal information (eg, name and email address) to subscribe to a newsletter, then you are advised to read the privacy policy for that website to understand how your information will be used by that external website operator). 

We also want to make you aware that should you voluntarily disclose personal information on forums, blogs, chat areas, or message boards on external websites and third party websites accessed through links on this website, then the disclosed information is available for public viewing. The disclosed information can then be collected, stored and processed by third parties without our knowledge or consent and has the potential to result in the unsolicited exchange of message to other individuals or third parties. These activities extend beyond the control of San Wise SA, therefore we SHALL NOT BE HELD LIABLE FOR ANY LOSS OR DAMAGE, HOWEVER SO ARISING, SUFFERED BY YOU AS A RESULT OF DISCLOSURE OF SUCH INFORMATION to linked websites or third party websites accessed from this Site. 

San Wise SA does not intentionally and knowing solicit or collect personal information from or about children under the age of 13 years old, as permitted by law. 

We require that children under the age of 18 discuss and consult with their parent(s) or guardian(s) or competent adult (for example an elder sibling over the age of 18 years old) before providing us with any personal information. We also strongly recommend that parent(s) or guardian(s) supervise their children’s online activity to ensure that they do not disclose personal information. 

Should we discover or be made aware that we have received personal information from a child under the age of 13 years old, thereby violating this section of our privacy policy, then we will take the necessary to ensure that the information is deleted immediately. 

Should you suspect that San Wise SA has received any information from or about anyone under the age of 13 years old, please contact us immediately at info@sanwisesa.co.za 

The security of your personal information is important to us, however please be advised that no method of transmission over the internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. Therefore we serve to inform you that as much as we do everything that is reasonably necessary to protect your right to privacy, we cannot guarantee or accept any liability whatsoever for unlawful disclosure and unauthorized use/processing of your personal information by third parties that are not subject to our control. We can also not accept any responsibility from misuse or abuse of your information that has been compromised, stolen or misused by hackers. 

Should you feel that the personal information you have provided us with is not being secured to your satisfaction or is at risk in our possession, please inform us by sending and email to info@sanwisesa.co.za, requesting the deletion of your personal information.

According to the Personal Data Protection Act, you have the right to access, inquire about, modify, rectify or delete your personal data that you may have provided us with. As a user, you have the right to do any of the following:

  1. Object to the processing of your personal information – You have the right to object to us processing your data previously supplied as per Section 2. In this event you may request for your personal information to be deleted so that it may no longer be processed by us. 
  2. Access your personal information – You have the right to query whether your data is being processed by any other means than which is stipulated in Section 2, obtain disclosure regarding certain aspects of the processing as well as request a copy of your personal data that we  may process.
  3. Verify, correct or update your data – You have the right to verify, correct or update the personal information we have relating to you at anytime. Registered customers may be able to correct or update certain personal information via logging into the customer profile. You may however, send a request to info@sanwisesa.co.za requesting for your information to be verified, corrected or updated as required by you. 
  4. Request removal or deletion of your data – You have the right to request that we remove and delete any of your personal information. You can request for this by sending an email to info@sanwisesa.co.za

We will take every measure to ensure that your request is fulfilled to the best of our ability and in accordance with the Personal Data Protection Act.  

This privacy policy remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page. 

San Wise SA reserves the right to update or change our privacy policy at any time and you should check this privacy policy periodically. Your continued use of this website after we post any modifications to the privacy policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified privacy policy.

Please ensure that you check this page periodically for changes to our privacy policy. 

Should you have any queries or questions about this privacy policy, please contact us at info@sanwisesa.co.za